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Book Chapter

Messbarkeit des Erfolgs von Kundenbindungsmaßnahmen

In Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft, edited by Jan Hagen, Ulrich Schürenkrämer, 45–66. Hamburg: Murmann.
Mario Rese, Valerie Wulfhorst (2011)
Subject(s)
Finance, accounting and corporate governance
Secondary Title
Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft
Pages
45–66
ISBN
978–3867741521
Book Chapter

Strategische Kundenorientierung

In Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft, edited by Jan Hagen, Ulrich Schürenkrämer, 86–103. Hamburg: Murmann.
Martin Kupp (2011)
Subject(s)
Marketing
Keyword(s)
Kundenorientierung, Kundenzufriedenheit, Kundenloyalität
Secondary Title
Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft
Pages
86–103
ISBN
978–3867741521
Book Chapter

Wertschaffung durch kundenbezogenes Bankgeschäft

In Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft, edited by Jan Hagen, Ulrich Schürenkrämer, 67–85. Hamburg: Murmann.
Felix Stephan Fremerey, Jan U. Hagen (2011)
Subject(s)
Finance, accounting and corporate governance
Secondary Title
Die Wiederentdeckung des Kunden: Neue Perspektiven im Bankgeschäft
Pages
67–85
ISBN
978–3867741521
Journal Article

HLB-Geschäftsmodelle – Partialmodellierung zur Systematisierung von Geschäftsmodellen „Hybrider Leistungsbündel" (HLB)

wt Werkstattstechnik online 101 (7–8): 498–504
Mario Rese, H. Meier, Judith Gesing, M. Boßlau (2011)
Subject(s)
Strategy and general management
Keyword(s)
marketing, goods and services
Volume
101
Journal Pages
498–504
Journal Article

Innovation in multi-invention contexts: Mapping solutions to technological and intellectual property complexity

California Management Review 53 (4): 47–79
2012 Best Paper Award
Deepak Somaya, David Teece, Simon Wakeman (2011)
Subject(s)
Technology, R&D management
Keyword(s)
innovation, commercialization, patents, multi-invention context
Volume
53
Journal Pages
47–79
Journal Article

Kundenzufriedenheit im Kontext hybrider Leistungsbündel – Besonderheiten und Vermarktungserfordernisse

wt Werkstattstechnik online 101 (7–8): 521–524
Mario Rese, Julian Everhartz, Kira Maiwald (2011)
Subject(s)
Strategy and general management
Keyword(s)
Marketing, consumer satidfaction
Volume
101
Journal Pages
521–524
Case

Lady Gaga: Born this way?

Antwerp Management School Case study No. 311-099-1
Jamie Anderson, Jörg Reckhenrich, Martin Kupp (2011)
Subject(s)
Strategy and general management
Keyword(s)
Lady Gaga, Google, Apple, Twitter, Facebook, MySpace, music, strategy, innovation, Universal, Sony
Online

Если компания позволяет человеку работать налево, имеет смысл устанавливать правила игры [If the company allows an employee to 'moonlight', it makes sense to establish rules of the game]

Sekret Firmy 8 (312): 95–96
Subject(s)
Human resources management/organizational behavior; Strategy and general management
Keyword(s)
coaching, HR management, Russia
Volume
8
Journal Pages
95–96
ISSN (Print)
1727-4192
ESMT Case Study

Team France: Chronicle of a disaster foretold

ESMT Case Study No. ESMT-411-0124-1
Ulf Schäfer, Francis Bidault (2011)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
leadership, authorization, de-authorization, mutiny, followers, ethics, revolt, team, high-performance teams
The case recounts the development of the French national soccer team between 2004 - when Raymond Domenech became head coach for the French national team - and the devastating performances on and off the field by Team France during the World Cup in South Africa in 2010. After a brief overview of French soccer history, the case introduces Raymond Domenech and provides information about his career up to 2004. It presents his unique character and the soccer philosophy that made him such a promising new head coach for the French soccer team. The case continues by describing the developments over the coming years. Its main focus is Domenech but the case also looks at the soccer players - specifically their roles and behaviors vis-à-vis Domenech - the French Football Federation (FFF) as the organization that gave Domenech the job of head coach, as well as developments in the public's perception of Domenech and his work. The narrative culminates in a description of the events on June 20, 2010, when - as an act of solidarity with a player who was dismissed from the team and the tournament - the French soccer team, in front of the television cameras, refused to follow Domenech and boycotted the public training that was announced for that day. The case ends by describing the reactions of fans, media, politicians, and French officials to the events, the measures that the FFF took following the scandal, and the interpretations different observers formulated in the weeks that followed.
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ESMT Case Study

Damien Hirst and the contemporary art market

ESMT Case Study No. ESMT-310-0105-1
Martin Kupp, Jörg Reckhenrich, Jamie Anderson (2011)
Subject(s)
Strategy and general management
Keyword(s)
strategic innovation, strategy, resources, art, entrepreneurship, disruptive innovation, marketing, competitive advantage, resource-based view, breakthrough strategy
On September 15 and 16, 2008, the British artist Damien Hirst broke all rules of the art market. He bypassed conventional distribution channels - dealers and gallery owners - by directly partnering with Sotheby's auction house - and with their help successfully sold more than 200 pieces of his works. Sotheby's auctioned art works which were less than two years old, which was another break from tradition. Hirst earned more than £110 million from the auction - in the midst of a global economic crisis and on the same day that the Lehman Brothers Investment house collapsed. The case study provides an overview of Hirst's career as an artist and the circumstances that supported his success. The case study enables students to develop a good understanding of the elements of a strategic innovation, and how an individual (or organization) can shake up an established industry merely by framing and answering the fundamental strategic questions "Who is the customer," "What do I offer this customer," and "How do I create value for the customer - and ultimately myself" differently. The case provides detailed information on the structure and size of the global art industry, a market that was estimated by The Economist to account from some $50 billion in sales in 2008, down from $65 billion at its peak in 2007.
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