Error and crisis management
March 23, 2021
How teams can spot that they are on the wrong track
![Jan Hagen speaking at TEDx Talk at ESMT Berlin](/sites/main/files/styles/slideshow/public/2021-03/Jan%20Hagen%20speaking%20at%20TEDx%20Talks.jpg?h=4947f327&itok=2zRVsUtJ)
Jan Hagen speaks about embracing uncertainty and what organizations are doing to recognize wrong tracks early.
On Saturday, February 6, 2021, ESMT Berlin hosted its first TEDx conference "TEDxESMTBerlin: Embracing Uncertainty," independently organized by students. Watch as Jan Hagen, associate professor at ESMT and author of Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error and How could this happen – Managing errors in organizations, provides a real-life example in the Swiss Air Force when discussing how teams can spot that they are on the wrong track.