Error and crisis management
March 23, 2021
How teams can spot that they are on the wrong track
Jan Hagen speaks about embracing uncertainty and what organizations are doing to recognize wrong tracks early.
On Saturday, February 6, 2021, ESMT Berlin hosted its first TEDx conference "TEDxESMTBerlin: Embracing Uncertainty," independently organized by students. Watch as Jan Hagen, associate professor at ESMT and author of Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error and How could this happen – Managing errors in organizations, provides a real-life example in the Swiss Air Force when discussing how teams can spot that they are on the wrong track.
