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When do customers get what they expect?
The underlying rationale is intuitive: Because customers are more satisfied when their expectations are exceeded, lowering expectations may be a shortcut to improving customer satisfaction. However,…
Sustainable Business Roundtable (SBRT)
The Sustainable Business Roundtable (SBRT), founded in 2011, is a peer-to-peer learning network for a group of excellent companies that have a global footprint and that are leading the sustainability…
Sustainability at ESMT
From the heart of Europe, we create and impart new knowledge to advance business and society. We develop entrepreneurial leaders who think globally and act responsibly.
