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Journal Article

Coupling and decoupling of unfairness and anger in ultimatum bargaining

Journal of Behavioral Decision Making 22 (5): 475–489
Joydeep Srivastava, Francine Espinoza, Alexander Fedorikhin (2009)
Subject(s)
Marketing
Keyword(s)
emotions, anger, cognitive appraisal, fairness, ultimatum, bargaining
Although previous research has demonstrated the importance of emotions in ultimatum bargaining, this research provides a more direct, convergent test of the role of anger in explaining rejections of unfair offers in ultimatum bargaining. First, using appraisal theory of emotions, this research examines the extent to which the cognitive appraisal of unfairness leads to the emotion of anger, which in turn, drives punitive behavior (i.e., rejection of offers). Second, this research explores the possibility of decoupling the emotion of anger from its antecedent appraisal of unfairness in order to attenuate responders' inclination to reject unfair offers. Third, following the current research tradition that goes beyond a valence-based approach, we differentiate between the negative emotions of anger and sadness and examine whether it is the specific emotion of anger that is relevant to the cognitive appraisal of unfairness or the general negative valence of the emotion.
© 2008 John Wiley & Sons, Ltd.
Volume
22
Journal Pages
475–489
ESMT Working Paper

Enjoy! Assertive language and consumer compliance in (non)hedonic contexts

ESMT Working Paper No. 09-007
Ann Kronrod, Amir Grinstein, Luc Wathieu (2009)
Subject(s)
Marketing
Keyword(s)
assertive message, consumer compliance, hedonic consumption, utilitarian consumption, forceful language, persuasion, freedom of choice, reactance
JEL Code(s)
D18, M37
This paper is concerned with the tension between consumer persuasion and freedom of choice. We study how assertive language (as in the slogan Just do it!) affects consumer compliance in hedonic vs. utilitarian contexts. Previous literature consistently claimed that forceful language would cause reactance and decreased compliance. However, we find in four studies that assertive persuasion is effective in contexts involving hedonic goods and hedonically framed utilitarian goods. Our hypotheses emerge from sociolinguistic research and confirm the relevance of linguistic research in consumer behavior.

 

View all ESMT Working Papers in the ESMT Working Paper Series here. ESMT Working Papers are also available via SSRN, RePEc, EconStor, and the German National Library (DNB).

Pages
15
ISSN (Print)
1866–3494
Journal Article

How incumbent firms foster consumer expectations, delay launch but still win the markets for next generation products

Quantitative Marketing and Economics 7 (4): 445–481
Sumitro Banerjee, Miklos Sarvary (2009)
Subject(s)
Marketing
Keyword(s)
R&D competition, patents, new product research, speed-to-market, consumer learning, expectations, diffusion of innovation
JEL Code(s)
M30, M31, C72
Volume
7
Journal Pages
445–481
Journal Article

L'Europe face aux investissement souverains

Revue D'Economie Financière 9 (Hors-série): 439–454
Lars-Hendrik Röller, Nicolas Véron (2009)
Subject(s)
Economics, politics and business environment
Keyword(s)
European Union
JEL Code(s)
F30, G28, G29, N24
Volume
9
Journal Pages
439–454
ISSN (Online)
1777-5744
ISSN (Print)
0987-3368
Book Chapter

Leadership Coaching in Executive Education Programmen [Leadership coaching in executive education programs]

In Praxis der Wirtschaftspsychologie, edited by Torsten Brandenburg, Meinald T. Thielsch, 251–266. Münster: Monsenstein und Vannerdat.
Andreas Bernhardt (2009)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
leadership coaching, executive education, leadership development, business schools, executive MBA
Secondary Title
Praxis der Wirtschaftspsychologie
Pages
251–266
ISBN
978–3865829917
Journal Article

Stock rationing in an M/Er/1 multi-class make-to-stock queue with backorders

IIE Transactions 41 (12): 1096–1109
Jean-Philippe Gayon, Francis de Véricourt, Fikri Karaesmen (2009)
Subject(s)
Product and operations management
Keyword(s)
Inventory rationing, optimal control, queuing theory
Volume
41
Journal Pages
1096–1109
Journal Article

Using imperfect advance demand information in production-inventory systems with multiple customer classes

Manufacturing and Service Operations Management 11 (1): 128–143
Jean-Philippe Gayon, Saif Benjaafar, Francis de Véricourt (2009)
Subject(s)
Product and operations management
Keyword(s)
advance demand information, production-inventory systems, inventory rationing, make-to-stock
We consider a make-to-stock supplier that operates a production facility with limited capacity. The supplier receives orders from customers belonging to several demand classes. Some of the customer classes share advance demand information with the supplier by announcing their orders ahead of their due date. However, this advance demand information is not perfect because the customer may decide to order prior to or later than the expected due date or may decide to cancel the order altogether. Customer classes vary in their demand rates, expected due dates, cancellation probabilities, and shortage costs. The supplier must decide when to produce and, whenever an order becomes due, whether or not to satisfy it from on-hand inventory. Hence, the supplier is faced with a joint production-control and inventory-allocation problem. We formulate the problem as a Markov decision process and characterize the structure of the optimal policy. We show that the optimal production policy is a state-dependent base-stock policy with a base-stock level that is nondecreasing in the number of announced orders. We show that the optimal inventory-allocation policy is a state-dependent multilevel rationing policy, with the rationing level for each class nondecreasing in the number of announced orders (regardless of whether the class provides advance information). From numerical results, we obtain several insights into the value of advance demand information for both supplier and customers.
© 2009 INFORMS
Volume
11
Journal Pages
128–143
ISSN (Online)
1526–5498
ISSN (Print)
1523-4614
Journal Article

Лидерство: Издержки профессии [Leadership: The costs of the profession]

Harvard Business Review Russia 54 (12)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
leadership, leadership development
Volume
54
Book Chapter

Organizational culture, leadership, change and stress

In International handbook of work and health psychology, edited by Cary L. Cooper, James Campbell Quick, Marc J. Schabracq, 411–426. London: Wiley-Blackwell.
Manfred Kets de Vries, Laura Guillén Ramo, Konstantin Korotov (2009)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
organizational culture, leadership, change management, stress
Secondary Title
International handbook of work and health psychology
Pages
411–426
Journal Article

Decentralized resource allocation to control an epidemic: A game theoretic approach

Mathematical Biosciences 222 (1): 1–20
Shouqiang Wang, Francis de Véricourt, Peng Sun (2009)
Subject(s)
Product and operations management
Keyword(s)
epidemic control, game theory, optimization
This paper examines how two countries would allocate resources at the onset of an epidemic when they seek to protect their own populations by minimizing the total number of infectives over the entire time horizon. We model this situation as a game between selfish countries, where players strategically allocate their resources in order to minimize the total number of infected individuals in their respective populations during the epidemic. We study this problem when the initial number of infectives is very small, which greatly simplifies the analysis. We show in this framework that selfish countries always allocate their resources so as to bring the effective reproduction ratio below one and avoid a major outbreak. When a major outbreak is avoidable, we further identify the necessary and sufficient conditions under which the individual allocation decisions of selfish countries match the decision that a central planner would make in order to minimize the total number of infectives in the whole population (without distinguishing between countries).
With permission of Elsevier
Volume
222
Journal Pages
1–20