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ESMT Case Study

Telmore (A): Disruption in the Danish market

ESMT Case Study No. ESMT-304-0016-1
Jamie Anderson (2004)
Subject(s)
Strategy and general management
Keyword(s)
Telmore, mobile, online, distribution, phone, TDC, Denmark, EasyMobile, EasyGroup, MVNO, telecomminications, segmentation
The case study analyzes the Danish telecommunications sector and the dilemma TDC Mobile International, Denmark's largest incumbent Mobile Network Operator (MNO) is faced with of how to respond to Telmore, the rapidly growing new entrant to market, a Danish service provider that at the end of 2003 was one of the fastest growing mobile virtual network operator (MVNO) in the world. Since its inception in November 2000, Telmore had captured 9% of the total mobile telephony market in Denmark through a simple, transparent and low-cost internet-based model that had proved a big hit with customers. It had led a massive price decline in mobile prices, with charges for voice calls dropping 54% in 2003 alone. By early 2004 Telmore was expected to reach 500,000 customers and to move past Telia to become the fourth largest mobile operator in Denmark after TDC, Sonofon and Orange. The Telmore case study A analyzes Telmore's business approach and strategy.
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ESMT Case Study

Telmore (B): Disruption in the Danish market

ESMT Case Study No. ESMT-304-0019-1
Jamie Anderson (2004)
Subject(s)
Strategy and general management
Keyword(s)
Telmore, mobile, online, distribution, phone, TDC, Denmark, EasyMobile, EasyGroup, MVNO, telecomminications, segmentation
The case study analyzes the Danish telecommunications sector and the takeover of Telmore by TDC Mobile International. Through the takeover, TDC managed to acquire its fastest growing competitor on the Danish mobile telephony market. While Telmore's basic service proposition remained largely unchanged after the takeover, TDC made several tweaks to the business model. Telmore's business continued to grow into mid 2004, with the company capturing market share from both the full-service MNOs and other low-cost service providers. The Telmore case study B examines the acquisition of Telmore by TDC as well as the general consolidation of the Danish telecommunications market by 2004.
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