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Publication records

Journal Article

Internal labor markets: A worker flow approach

Journal of Econometrics 233 (2): 661–688
Ingrid Huitfeldt, Andreas R. Kostol, Jan Sebastian Nimczik, Andrea Weber (2023)
Subject(s)
Economics, politics and business environment
Keyword(s)
internal labor markets, organization of labor, wage setting
JEL Code(s)
J31, J62, M5
This paper develops a new method to study how workers’ career and wage profiles are shaped by internal labor markets (ILM) and job hierarchies in firms. We tackle the conceptual challenge of organizing jobs within firms into hierarchy levels by proposing a data-driven ranking method based on observed worker flows between occupations within firms. We apply our method to linked employer–employee data from Norway that record fine-grained occupational codes and track contract changes within firms. Our findings confirm existing evidence that is primarily based on case studies for single firms. We expand on this by documenting substantial heterogeneity in the structure and hierarchy of ILMs across a broad range of large firms. Our findings on wage and promotion dynamics in ILMs are consistent with models of careers in organizations.
Volume
233
Journal Pages
661–688
Journal Article

Produktverknüpfung bei Softwareangeboten – ökonomische Einordnung am Beispiel Microsoft [Product linkage in software offerings – a brief economic assessment based on the example of Microsoft]

Wirtschaftsdienst
Stefan Wagner, Markus Reisinger (2023)
Subject(s)
Economics, politics and business environment; Strategy and general management; Technology, R&D management
Keyword(s)
bundling, tying, competition, innovation, cloud computing
JEL Code(s)
K21, L12, L41
Pages
6
Journal Pages
211–216
Book

Solid growth. Strategies of industrial champions in global markets

Singapore: World Scientific
Olaf Plötner, Bianca Schmitz, Johannes Habel (2023)
Subject(s)
Marketing; Strategy and general management; Technology, R&D management
Keyword(s)
solid growth, strategic challenges, strategic options for corporate development, advanced premium goods, no-frills, complex service solutions, global industrial companies, global markets, innovative business models, corporate structures in times of deglobalization, hidden champions
ISBN
978-981-126-451-1
ISBN (Online)
978-981-126-453-5
Book Chapter

In the mind of the beholder: Perceptual (mis)alignment about dyadic knowledge transfer in organizations

In Understanding workplace relationships: An examination of the antecedents and outcomes, 1st ed., edited by Alexandra Gerbasi, Cécile Emery, Andrew Parker, Berlin, Heidelberg: Springer.
R. Kaše, Eric Quintane (2023)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
dyadic knowledge transfer, ERGM, mental model, (mis)alignment, perceptions
Secondary Title
Understanding workplace relationships: An examination of the antecedents and outcomes
Edition
1st ed.,
ISBN
9783031166396
Book Chapter

Unpacking the link between intrinsic motivational orientation and innovative performance: a social network perspective

In Understanding workplace relationships: An examination of the antecedents and outcomes, 1st ed., edited by Alexandra Gerbasi, Cecile Emery, Andrew Parker, Berlin, Heidelberg: Springer.
Gianluca Carnabuci, Vojkan Nedkovski, Marco Guerci (2023)
Subject(s)
Human resources management/organizational behavior; Strategy and general management
Secondary Title
Understanding workplace relationships: An examination of the antecedents and outcomes
Edition
1st ed.,
ISBN
9783031166396
Journal Article

Queueing systems with rationally inattentive customers

Manufacturing and Service Operations Management 25 (1): 266–287
Caner Canyakmaz, Tamer Boyaci (2023)
Subject(s)
Management sciences, decision sciences and quantitative methods
Keyword(s)
Service operations, rational inattention, strategic customers, rational queueing, information costs, system throughput, social welfare
Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have “partial information” on the service environment in the sense that they are not able to fully discern prevalent uncertainties. This is because assessing possible delays and rewards is costly as it requires time, attention, and cognitive capacity which are all limited. On the other hand, people are also adaptive and endogenously respond to information frictions. Methodology: We develop an equilibrium model for a single-server queueing system with customers having limited attention. Following the theory of rational inattention, we assume that customers optimize their learning strategies by deciding the type and amount of information to acquire and act accordingly while internalizing the associated costs. Results: We establish the existence and uniqueness of a customer equilibrium and delineate the impact of service characteristics and information costs. We numerically show that when customers allocate their attention to learn uncertain queue length, limited attention of customers improves throughput in a congested system that customers value reasonably highly, while it can be detrimental for less popular services that customers deem rather unrewarding. This is also reflected in social welfare if the firm's profit margin is high enough, although customer welfare always suffers from information costs. Managerial implications: Our results shed light on optimal information provision and physical design strategies of service firms and social planners by identifying service settings where they should be most cautious for customers' limited attention. Academic/practical relevance: We propose a microfounded framework for strategic customer behavior in queues that links beliefs, rewards, and information costs. It offers a holistic perspective on the impact of information prevalence (and information frictions) on operational performance and can be extended to analyze richer customer behavior and complex queue structures, rendering it a valuable tool for service design.
© 2021 INFORMS
Volume
25
Journal Pages
266–287
Journal Article

When shutdown is no option: Identifying the notion of the digital government continuity paradox in Estonia's eID crisis

Government Information Quarterly 40 (1): 101781
Subject(s)
Economics, politics and business environment; Information technology and systems
Keyword(s)
digital government, cyber risk, cyber crisis management, network governance, resilience, electronic identity, estonia
Volume
40
Journal Pages
101781
Book Chapter

Bringing industrial software to market: Managerial challenges and an agenda for future research

In Serving the customer, edited by Thomas Aichner, 175–211. Wiesbaden: Springer.
Viktor Jarotschkin, Johannes Habel, Andreas Eggert, Bianca Schmitz, Olaf Plötner (2023)
Subject(s)
Marketing; Strategy and general management; Technology, R&D management
Keyword(s)
digital innovation, software systems, industrial markets, value creation
JEL Code(s)
32
Secondary Title
Serving the customer
Pages
175–211
ISBN
978-3-658-39071-6
ISBN (Online)
978-3-658-39072-3
Journal Article

Deal or no deal? The effect of round first-offer shares and precision mimicry on impasses risk in over 25 million eBay negotiations

Journal of Economic Psychology 94 (January): 102584
H. M. Petrowsky, Martin Schweinsberg, L. Seitz, B. Funk, D. D. Loschelder (2023)
Subject(s)
Human resources management/organizational behavior
Keyword(s)
negotiation, offer, impasses, numeric precision, mimicry
Negotiations can end with a successful deal or with an impasse. To minimize the impasse risk, how assertive and precise should negotiators’ first offers be? Recent studies diverge in their findings as to the advantages and disadvantages of making round vs. precise offers. Based on over 25 million eBay negotiations, the present research establishes correlational evidence that buyer offers at round percentages of the seller’s list price—for instance, exactly 50% (75%, 90%, etc.)—coincide with a markedly smaller impasse risk than offers just above (e.g., 50.1%) or just below (49.9%) these round percentages. We also find that buyers who mimic sellers’ list price precision (e.g., offering $89.95 for a product listed at $99.99) and exact price endings ($30.13 for a list price of $40.13) incur markedly smaller impasse risks. Our findings show that the effectiveness of buyers’ round vs. precise offers depends on the roundness of the seller’s list price, therefore extending previous research that focused on offer precision without taking opponents’ list price into account. Multiple robustness checks—examining negotiators’ experience, price levels, product demand, etc.—corroborate the reported findings. We discuss promising avenues for future research on the interpersonal effects of offer precision and priceending mimicry.
With permission of Elsevier
Volume
94
Journal Pages
102584
Journal Article

Decertification in quality-management standards by incrementally and radically innovative organizations

Research Policy 52 (1): 104647
Joseph A. Clougherty, Michał Grajek (2023)
Subject(s)
Management sciences, decision sciences and quantitative methods; Technology, R&D management
Keyword(s)
decertification, innovation, quality management, standards
JEL Code(s)
L15, O32, L25.
The literature on quality-management standards has generally focused on the drivers, motivations, and performance effects of adopting such standards. Yet the last decade has witnessed a substantial degree of decertification behavior, as organizations have increasingly decided to voluntarily withdraw from quality-management standards by not recertifying. While the drivers of the decision to initially adopt quality-management standards have been extensively studied, the drivers of the decision to decertify have received scant scholarly attention. We argue that innovative organizations are generally prone to retaining quality-management certification and thus exhibit a tendency to not abandon certification; however, radically-innovative organizations are more prone than incrementally-innovative organizations to discontinue quality-management standards and thereby exhibit a tendency to withdraw from quality certification. We compile World Bank data surveying facilities based in 50 countries and 103 industrial sectors across the 2003 to 2017 period. Taking advantage of the data’s panel properties yields a dataset composed of up to 1,755 facility-level observations of recertification decisions for empirical analysis. Our empirical testing employs a probit estimation technique that accounts for the appropriate fixed effects and generates results that support our theoretical priors regarding decertification behavior.
With permission of Elsevier
Volume
52
Journal Pages
104647